About
Customers shouldn’t have to ask.
“Any update?” is the most common message a service business gets. We think it should almost never need to be sent.
A $12 package gets a tracking page. A $12,000 job gets a voicemail.
You can follow a parcel from a warehouse to your door without speaking to anyone. Hand over your truck, your kitchen or your books, and the only way to find out what’s happening is to call — and hope someone has a free hand to pick up.
The people doing the work aren’t hiding anything. They’re under a car, on a roof or halfway through a return, which is exactly where their customer wants them. Stopping to answer the phone slows down the very thing being asked about.
So the question isn’t how to answer faster. It’s how to make the answer something a customer can look up: where the job stands, what was found, what it costs, what happens next. Here’s Your Update is that page.
A $12 package
Arriving today
Stage 3 of 4: Out for delivery.
A $12,000 kitchen remodel
No tracking
Hi, any update on the kitchen?
Just checking in again…
The second one matters more. It deserves at least what the first one gets.
What we hold to
Six things we won’t trade away
01
The answer should already be there.
A customer who has to ask has already waited too long. The page is current because posting an update takes less time than returning a call.
02
Nothing to install, nothing to remember.
Customers get a link. No app, no account, no password. If it needs instructions, it has failed.
03
The business does the talking.
The page carries the business’s name, logo and color. AI can tidy up a rough note, but a person reads every update before it’s published, and nothing is sent by a machine deciding for itself.
04
Decisions belong in writing.
Extra work, a change of plan, a final sign-off: each is asked for clearly, answered on the record, and kept where both sides can find it.
05
No trade is special.
A transmission rebuild, a kitchen, a brand identity and a tax return all move through stages while someone waits. Stages and words are settings, not code.
06
Calm is a feature.
Plain words, one clear next step, and no noise competing for attention. Honest progress beats a clever dashboard.
What it isn’t
One job, done properly.
This isn’t a system for running your whole business. It doesn’t do your scheduling, your bookkeeping or your marketing. It keeps the person who is waiting on you informed — and keeps a record of what you both agreed.
Questions, ideas, or something that doesn’t work the way it should? Write to support@heresyourupdate.com.
The next time a customer asks, send a link.
Set up your first job in a few minutes. Your customer doesn’t need to install or sign up for anything.
Free for 3 active jobs. Every new account gets 14 days of Business to try everything. No card needed to start.